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• Tips for Using This Template: </aside>

1. Incident Summary

• Incident Name: [Insert Name]
• Date and Time: [Start Time] - [End Time]
• Duration: [X hours/minutes]
• Severity Level: [e.g., P1, P2]
• Impact: [Brief description of the business or technical impact]
  • Example: "Users were unable to log in for 3 hours due to a database outage."
• Participants: [e.g., Person_1, Person_2]
• Ticket Number: [Jira_Ticket_Number] (or other tool)
• Team Scope: [Team_A]

2. Timeline of Events

• Pre-Incident Events: [What happened leading up to the incident?]
• Incident Detection: [When and how was the incident detected?]
• Incident Response: [What actions were taken, and when?]
• Incident Resolution: [How was the issue resolved?]